1. What is the exact address of your apartment ?

2. How will I find more information about neighborhood and location?

3. What extras or equipment are provided with apartment?

4. What about cleaning an apartment?

5. Are there parking services near to the apartment?

6. Is my pet allowed in an apartment?

7. Is smoking allowed in the apartment?

8. How will I book an apartment?

9. Is it secure to pay with my credit card online?

10. When will I get my booking confirmation mail?

11. How many persons I should book for?

12. Can I cancel or modify my booking?

13. What kind of payment you accept on the arrival ?

14. Can I make payments by my credit card at time of arrival?

15. Can I request receipt or else bill for outstanding payment?

16. What will I do on the influx city?

17. Will you provide airport pick-up and shuttle service?

18. How will I go to the desired apartment?

19. How will I check-in at your apartment?

20. What to pay during check-in?

21. What is the time of check-in? Will I be able to check-in earlier?

22. Who will I contact with question during my stay?

23. What is the time of check-out? And can I check out later?

24. How will I check out from the apartment?

25. Where will I store my baggage after check out?

1. What is the exact address of your apartment ?

Answer: When you are booking an apartment, you will get a booking confirmation mail with complete address of our apartment. On some occasions where our apartment is difficult to find, then directions are as well provided. For some privacy reasons we don’t show the apartment addresses on our website.

2. How will I find more information about neighborhood and location?

Answer: In order to see area map or else google map on the apartments page then look at “show location on map”.

3. What extras or equipment are provided with apartment?

Answer: Accommodations are completely serviced with towels and bed linen and kitchen will have full set of cooking utensils and kitchenware like the cutlery, the glasses, the plates, the pots and pans. Some items like ironing equipment, hairdryer, or else Internet connection, differ per apartment. So please check in “besides” section of every apartment’s page in order to see what is given with apartment chosen. In this segment you can see whether a high chair or baby cot is provided with an apartment. At times it is good to request this service; at times it is subject to accessibility.

4. What about cleaning an apartment?

Answer: Before your arrival accommodation are cleaned and ready for your stay and on departure, you are been expected to leave that apartment in proper condition, for instance, in taking out the garbage bags. In case you need any extra cleaning during the stay, you can also ask your manager during check-in, to arrange the schedule and ask about the additional cleaning charge.

5. Are there parking services near to the apartment?

Answer: The parking facilities differ per apartment, but there will generally is car park in a few minutes of walk to the apartment. At times there is a free parking or else on-site parking, so please refer “besides” section of our apartment’s page to verify. To find nearest parking facility to your apartment, then you can check with the parking link that is found in the public transport segment for every city. This link will allow you enter address and area, to find nearest car park accessible, with a guide to costing.

6. Is my pet allowed in an apartment?

Answer: As much as we are fond of pets, for an reasons of allergies to other clients as well as possible damage to our apartment, bringing pet is strictly prohibited, unless it is stated clearly otherwise in “besides” section of our apartment’s page.

7. Is smoking allowed in the apartment?

Answer: You can refer to "minimal requirements" segment of every apartment-listing page in order to see whether the smoking is allowed.

8. How will I book an apartment?

Answer: Apartment can be booked instantly and without any hassle. After seeing the accessible apartments in your city and making your choice, you continue to the booking phase. It is necessary required to complete the online form and to book & reserve for dates, which you have requested, also you have to make the prepayment online. Also you can give the prepayment with the credit card, with a *debit card (*through PayPal only) or with an Ideal. When prepayment process is completed, you get a booking confirmation mail. So please refer to our How to Book section more information on our website.

9. Is it secure to pay with my credit card online?

Answer: Yes, it is safe and secure to pay online with your credit card as our service for the online credit card dealings is secured by SSL (secure sockets layer) protocol. So this ensures safe online transaction also your details are safe against interception. So please refer to our Credit Card Safety section, to read little more about safe use of the credit cards online.

10. When will I get my booking confirmation mail?

Answer: As soon as prepayment process is fully completed, you can get complete booking confirmation mail, that is totally sent to your address that you have given on the online booking form which is present. Booking conformation has information like your manager contact, full address of that apartment and payment breakdown. So please refer to How to Book segment of our site for further information.

11. How many persons I should book for?

Answer: Price of apartment per night generally depends on number of guests that will stay in the accommodation. Normally basic rate for 1 - 2 guests per night and extra charge for every extra guest living. This makes sure good value for you, although you have small travel get together in bigger apartment. Even though total number of individual varies at time of your stay, you can book for highest number of individual who will stay in that apartment. E.g. If you are booking for 4 nights, where 2 nights there are 4 persons and other 2 nights there will be 3 persons; you will still have to make booking for four persons.

12. Can I cancel or modify my booking?

Answer: In case you want to cancel or modify number of guests and number of nights, when you have already made the booking, first you need to inform us by email as early as possible, at our e-mail address info@newyorkstay.com. You should totally be convinced to quote the booking number, which is on your confirmation email. In case you wish to change apartment that you have booked, then this is considered as a defacto cancellation. Pre-payment is then not refunded; and you need to make new booking. Also note that prepayment is not refundable, not in a case of force majeure and if you want to cancel, when you have already made the booking, you have to inform us by e-mail as early as possible, at our mail address info@newyorkstay.com. Be absolutely certain to quote the actually booking the reference digit that is given on your the email of confirmation. The Cancellation charges, where appropriate, depend on amount of notice provided. Go to our Terms & Conditions policy for full terms of the cancellation and fees. Also we recommend our consumers to buy travel insurance with the cancellation cover. Refer our Terms & Conditions for further information on canceling or modifying your booking.

13. What kind of payment you accept on the arrival ?

Answer: At time of check-in, you pay remaining open balance all the length of with break deposit, like affirmed on the booking confirmation e-mail. Standard way for this particular payment is in only CASH, unless stated otherwise on the booking confirmation e-mail and on apartment’s page. The normally Apartments operate If there is No cash, then there is no check in policy. Note if you need a receipt of the payment for remaining balance, first you have to inform us before your arrival in order that accommodation manager can provide it for you.

14. Can I make payments by my credit card at time of arrival?

Answer: Remaining opening balance has to be paid only in CASH on arrival at your apartment, unless stated otherwise on the booking confirmation e-mail or else on apartment’s page. You will find lots of ATM machines, banks as well as currency exchange centers throughout every destination city and at airports that cater for the travelers. Be conscious of the opening hours and the community holidays and your individual ATM withdrawal limit. Your manager will give you an idea about you nearest ATM center if you want help.

15. Can I request receipt or else bill for outstanding payment?

Answer: In case you need a receipt or invoice for remaining payment on the arrival, you need to request that before your arrival at least before 48hours. Send the request, with your confirmation number, at info@newyorkstay.com

16. What will I do on the influx city?

Answer: You have to call your manager, by using phone number given on your email, when you arrive at the destination city to arrange time to meet as well as check-in to your apartment. Accommodation manager will meet you at that apartment during this arranged time. You pay open balance and damage deposit in order to get the keys.

17. Will you provide airport pick-up and shuttle service?

Answer: Yes we do provide that you can call us and send e-mail.

18. How will I go to the desired apartment?

Answer: Consult “show location on map” on apartment’s page in order to see area map and google map. Nearest public transport, like metro, bus, or tram, is as well given in “neighborhood and location” description for each apartment, to help you locate your apartment with ease. On occasions where location of apartment can be hard to find, so directions are given in your confirmation email. Also refer to our transport section for every city, for complete, hassle free info on how to go from airports and how you can use public transport where available.

19. How will I check-in at your apartment?

Answer: You have to call accommodation manager, by using phone number given on your booking confirmation email, when you arrive in your destination city and arrange one time to meet as well as check-in to your apartment. Accommodation manager will meet you at that apartment during this arranged time. You pay open balance and damage deposit in order to get the keys.

20. What to pay during check-in?

Answer: At time of check-in, you need to pay remaining open balance all along with damage deposit, just like stated on the booking confirmation e-mail. Damage deposit is entirely refundable on the departure. Standard method for the payment is only in CASH, unless it is stated otherwise on the booking confirmation e-mail and on apartment’s page. Apartments operate “No cash or no check-in” policy. So please note- in case you want a receipt of the payment for remaining balance, or else rental agreement with accommodation owner, also you have to inform us know before your arrival at least 48 hours before so that accommodation manager can provide it for you.

21. What is the time of check-in? Will I be able to check-in earlier?

Answer: Standard check in time is around 14:00 to 21:00, unless it is stated otherwise on apartment’s page. Information is as well given on the booking confirmation e-mail. Arrival for the check-in at night (flanked by 22:00pm to 08:00am) may create a center of attention additional price. If applicable, this info is supplied on “minimal requirements” segment on apartment’s page. Also it is detailed, if valid, on your confirmation email and it is common that the other guests are checking out of apartment on a same day when you arrive. To permit for check-out & cleaning, it might not be possible to demand for an earlier check-in also you can call accommodation manager at 09:00am on a day of arrival to find out if earlier check in is possible. In case early check in is not possible, then you are allowed to leave your bag from 11:00am and return at normal check in time, and when apartment is ready for you.

22. Who will I contact with question during my stay?

Answer: Any question about your apartment and its equipment must be directed to the accommodation manager at time of your stay. Name and contact number of your manager are found on booking confirmation mail, all along with alternative contact number, in case.

23. What is the time of check-out? And can I check out later?

Answer: Standard checkout time for apartment is 10:00am to 12:00 noon and this information is given on the booking confirmation e-mail. And check out departure at night and early morning may attract extra charge. If valid, then this information is also supplied on “minimal requirements” segment on apartment’s page. Also it is detailed, if valid, on the booking confirmation e-mail. There is not any guarantee of late check out, since there can be guests coming on a same day when you leave that apartment. Then you can ask your manager on your onset if late check out is possible. In case you need later check out then you can book extra night. On the other hand you may use luggage services at the main transport terminals like train stations.

24. How will I check out from the apartment?

Answer: Your manager is going to meet you at an apartment during standard check out time for inspection as well as repayment of break deposit. The Damage deposit is totally refundable, specified that damages have not occurred and apartment is left in reasonable condition. Also you are needed to report damages during the stay. Refer to our Terms & Conditions section of website, about the use and care of apartment and equipment. Also there is not any guarantee of late check out, since there can be guests coming on a day of your exit.

25. Where will I store my baggage after check out?

Answer: If you want to store luggage unless your departure from destination city, then please check Public Transport segment for every destination city that lists main transport terminals with the luggage storage space lockers, and with pricing where easily reached.