NewYorkStay.com Testimonials & Guest Comments
What guests have to stay about the service at NewYorkStay.com
We do not only publish good ones, but also any bad ones but we rarely ever get a bad comment as customer service to us means "the customer may not always be right, but their always the customer". We pride ourselves on the level of customer service we offer.
Below are comments and testimonials from guests on our excellent customer service.
Our Live help desk is manned 18 hours a day (the other 6 we sleep), please feel free to contact us for any booking concerns.
Reviews for apartments are added to each apartment listing.
I have to thank you for the amazing comprehensive list you sent me of where to eat shop drink and visit. In my many years of traveling and living overseas I have never found someone as pleasant, helpful and knowledgeable and have never encountered such a helpful list ( haven't even tried the link yet!
You have made me feel really excited about my trip now just wanted to let you know what a rare person you are these days and to say how much I appreciate it.
My son will be frantically trying to decide how many places and restaurants he can fit into 7 days! Love the sound of the Stardust diner as my son was involved in musical theatre throughout his childhood and we all love musicals would you advise booking and if so how far in advance and does that apply to most of the restaurants you recommend? Once again thanks so much.
I’ve just dropped the landlord a line too
We had a fabulous time – the city didn’t disappoint and neither did you!
The apartments were fabulous and the 2 bed one was great! We were allocated a 17th floor with lift access which is unusual for us brits you only see that in movies ! It was great. It was bright and airy and had plenty of bedding and towels. The bathrooms were also good with lots of hot water at any time of the day.
It was so good to have the apartment so that we could stay in if we wanted- one night out of 4 but we could all congregate for a drink before dinner or for those of us who were awake early we could get up watch tv and have a coffee!
All in all we had a fantastic weekend, are all exhausted and are thinking about our next trip!
Maria Stayed with us in Feb 2013 on 32nd St
You and the company have been nothing short of amazing!
thank you so much for all your assistance - I will definitely be booking
with you in the future and this time know how to do this so wont cause
as many dramas for you!
Take care and have a great day
Review from an agent who books with us
Post Chat Survey from clients inquiring at NewYorkStay.com Live Chat SupportComments: Dev is unreal! Great experience, friendly and useful advice. This is the best way to attract customers, you just can't get this sort of information from a website! thankyou thankyou thankyou
Comments: very nice operator :-)
Comments: quick responce, polite and useful information!!
Comments: incredible friendly and warm
Comments: She helped me in every way I needed.
Comments: An excellent service and an excellent idea
Comments: Melissa is the best help ever! I always hope to get here when I submit a request through live help. Melissa gets OUTSTANDING RATINGS!
Comments: Chandra, was very informative, polite and chatty. I felt 'valued' and would definitely recommend this site to our friends.
Comments: helpful and clear. thank you
First of all, thank you for all your emails.
After a 8-hours-flight we also arrived safe and sound back here in Austria, Europe.
We have a wonderful time in New York and your accommodation was also an important part to make our stay pleasent. It was in a very good location and we could do a lot within a walking distance in combination with taxi.
We cannot complain, the apartment was clean, there was a friendly young guy who welcomed us. The kitchen was well equipped with a stove, a dishwasher, a fridge and a coffee machine, all in a good condition. There was enough dishes for all four of us. It was also good that the apartment had an air condition. So everything was perfect.
If there is something which was not so fine, I would say that the beds are too small for two big people .But there is not more to say.
Thank you for your hospitality and I think we will choose the appartement again when we revisit New York.
Stayed at Midtown East Two bedrooms from the 29th of June till the 6th of July 2012
I have been renting Apt 4D in Driggs Ave, Williamsburg.
Many thanks for the lovely apartment - it was perfect for our stay in NY.
North Fremantle, Australia
Stayed at Chez Three Bedroom Standard from the 24th of June till the 3rd of July 2012
Many thanks for the stay in your apartment. We had a great time in New York! The information provided via mail was very clear and the service at the office was great.
If we have to mention something that could be improved, it would be the couches at the apartment. The two seats were great, but the two couches lean forward and weren't that comfortable to sit on.
Floor van Goudoever
Stayed at Central Park 3BR loft at W 57th street #DR03 from the 22nd till the 29th of June 2012
We enjoyed our stay in New York very much. The apartment was great. We left friday at 11AM and left the keys inside the apartment as said.
Thanks for everything and have a nice day.
Stayed at Chez studio standard from the 14th till the 22nd of June 2012
Thanks for all your help in this matter.
I don't like to complain but you can understand the stress and frustration we had.
I accept the fact they discounted me on arrival and as stated I had no other alternative but to accept what they were offering. This does not compensate me for the inconvenience of the apartment not being ready, not able to shower on arrival after a 12 hour journey i.e no towels, no bed linen lst night for 3rd bed, in fact only sheets were provided the rest of the time, no pillow cases or bed cover.
Northern Ireland, United Kingdom
Both apartments booked and stayed in from the 14th till the 19th of June 2012 are now disabled on our website.
We really enjoyed our stay in New York and the apartment was great. One thing that you can improve is the payment. It would be a big help if it was possible to pay by card on arrival, without the extra fee. It did not feel safe to walk around trying to find the office with 2700 USD in cash!
Stayed at Central Park 3BR loft at W 57th street #DR03 from the 9th till the 14th of June 2012
Our stay has been good for the most part.
We had our window fall and smash almost seriously hurting me ib the process but there was someone who came and helped us get rid of all the glass within a day, which was good.
The shower needs some serious attentention, there is very little hot water, if any and it is extremely uncomfotable to shower in. Free calls are always good, we have yet been able to figure out how to call out though.
All in all its a place to sleep and we found it reasonably acceptable.
Stayed at Heart of East Village Suite B from the 2nd till the 6th of June 2012
I was generally very satisfied with the quick handling of issues which have arisen.
Stayed at Meatpacking Delight (No washer/dryer) from the 26th of May till the 2nd of June 2012
Thank you so much for all your help while we stayed in New York. It all seems like a distant memory now as today is my first day back at work! The apartment was great and having the freedom to come and go as we wanted and even make some home cooked meals made us feel like true New Yorkers. All of your recommendations worked out really well and it was great being able to pick your brain about options for activities to do while we were there.
I will definitely be recommending your company to friends and family who choose to go to NYC.
Takapuna, New Zealand
Stayed at Murray Land DR21 from the 19th of May till the 26th 2012
The booking and check in was great – the owner's team are responsive and quite pleasant to deal with.
The apartment itself is nice and as shown in the photos. It is a bit run down and not exactly what you would expect for a "luxurious penthouse".
The owners need to leave a few more towels out.
The bed was comfy and there was plenty of pillows and bedding.
The view is great and that is definitely what you are paying for.
The building is nice with a 24 hour concierge, a Laundromat and a laundry in the building, a computer and billiards room and a pool.
The area itself is quite nice – not too noisy, a 10 minute walk to time square, 5 minutes to the port authority bus terminal which has several subway lines also.
All in all we had a great stay. Our deposit was refunded the day after we left.
Stayed at Penthouse Suite 2BR (DR14) from the 16th till the 21st of May 2012
There is leaking hot water (the whole bathroom is heated) from the water tap in the shower. MUST be fixed.
The telephone is not working, there is no connection tone.
The sink in the bathroom is plugged.
The curtain in the bedroom was down , we had to fix it to darken the room.
Stayed at Heart of East Village Suite B from the 15th till the 21st of May 2012
Thank you once again for your support. I was glad to have used your site for booking accommodation in NY. The apartment was nice, comfortable and clean.
The only thing which I would I recommend the owner to take care of is the bed linen which looked shabby as if it had already been used.
But the location was just perfect - almost in the heart of Manhattan, not far from Central Park and Museum District and next door to my cousin which I found most convenient :)).
I would recommend this place for a couple, or a couple traveling with a single child, not more.
Thank you for your cooperation.
With kind regards,
Stayed at New York Vacation apartment from the 1st till the 14th of May 2012
The apartment we stayed in New York was wonderful accept one problem .There were not enough hot water in the bathrooms. We called the owner but nothing was done. I mailed also him about it and I am waiting for his answer. I am also waiting to get my deposit back.
Kiryat Ono, Israel
Stayed at Kips bay_ Madison square three BR from the 5th till the 10th of May 2012
Just to quickly indicate that I checked in today and found everything in excellent condition. The apartment is really great! Thanks - it was a very nice experience - and look forward to using your service again.
Stayed at Manhattan Park Avenue Studio Apartments from the 29th of April till the 13th of May 2012
Apartment quite comfortable although too warm. Couldn't seem to adjust the heating. Good location. They had our departure date as one day earlier. Took a bit to convince the doorman our departure date was 3rd May, not the 2nd May.
Stayed at Manhattan Park Avenue Studio Apartments from the 24th of April till the 4th of May 2012
We've had a wonderful time. Nothing was wrong. We simply loved the apartment and the location.
One thing to make it even better. If you stay with more than 4 persons, in the livingroom are no curtains. That could be an improvement.
Stayed at CORNELIA STREET from the 30th of April 2012 till the 4th of May 2012
We had a great stay and thought the location was wonderful would stay there again.
Anne Marie Leslie
Stayed at West Village Perry Street from the 28th of April till the 2nd of May 2012
Accommodation was great, all arrangements wirked well. Excellent service. Thanks.
Stayed at Giant Downtown Loft at Junction of SoHo from the 28th of April till the 1st of May 2012
I must say I`m very impressed by your service. The apartment was exactly what we expected and the owner was very helpful. There was nothing wrong with the apartment or with your service. You are really doing a great job. We’ll be back!
Stayed at Luxurious Full-Floor SoHo Loft from the 26th of April till the 1st of May 2012
The apartment on 49 Ludlow is fabulous. I found it clean, in pristine condition. I did not expect such a great deal.
Needham, MA United States
Stayed at East Broadway Suite from the 27th till the 29th of April 2012
Thank you for your service to our stay in New York.
Rentals in Midtown East apartment was good. The apartment was neat, spacious, with enough equipment, and on a good location. Another apartment on the Times Square location, when we are looking at the price certainly was not the deluxe accommodation.
Moreover, if we talk about the apartment for five people I believe that it would be prepared 5 cups in the kitchen (rather than three). Bathroom looked very bad, that I could I would not even entered into it. Apartment was full of dust on the floor and furniture, and on arrival we called the owner to send someone for the extra cleaning. The only advantage of the flat was a great location, just a few blocks from Times Square.
In any case, the apartment is too expensive for the quality of
We enjoyed New York and the apartment was perfect for just the two of us. The only things are the blinds in the apartment weren't dark enough so when we were going to sleep all the light from outside would come in and brighten up the room. Other then that we enjoyed our selves.Kind Regards
Stayed at Manhattan Park Avenue Studio Apartments from the 16th till the 20th of April 2012
Great: I would then qualify our stay in New York.
We enjoyed so much the city, the apartment and your support.
Larry was also very friendly and replied our questions, gave some advice of places to see…
CHARLY, FranceStayed at L'Esquina Loft from the 10th till the 15th of April 2012
We had a fantastic time in NYC and the apartment was great. I can’t think of anyway that it could have been better.
Stayed at East 30th & Lexington from the 30th of March till the 13th of April 2012
Dear Chandra, Melissa,
Everything was very good.
Only the noise in the room on the streetsite is very noisy and too light,
my daughters were sleeping there but they had to put eardops and a dark mask to sleep.
Stayed at Chelsea Lux from the 3rd till the 8th of April 2012
We were thoroughly pleased with the apartment. It was small, but clean, in a great location.
Reading, United Kingdom
Stayed at Midtown East Two bedrooms from the 3rd till the 8th of April 2012
We had a great time in new York!
So much to see and do! In terms of feedback - The apartment was in a great location and the beds were very comfortable but unfortunately the two rooms facing the street have terrible noise problems as the windows did not prevent any traffic/outside noise coming into the apartment.
The only other feedback is the shower was horrible either boiling hot or freezing, the fridge motor was so loud and a really small issue but easy to fix was the sink plug was unusable. Sorry that sounds a little silly but these days people write reviews about the smallest details and that one can be fixed easily. We will definitely use your company again (as service was fantastic and very prompt) but probably wouldn't rent this apartment.
Thanks for everything.
Jane and Jamiel Muhor
Stayed at Central Park 3BR loft at W 57th street #DR03 from the 31st of March till the 4th of April 2012
Our experience with New York Stay was excellent. I exchanged a number of emails with Chandra prior to booking, followed by the landlord Larry Morris.The property was great and the location couldn't have been better. The only improvement to the property would have been a 3rd bedroom, instead of the futon in the corner of the open plan living area. We couldn’t help but think a couple of walls could be built around the futon, to give a little extra privacy and to reduce the noise – as the floorboards are very creaky, it’s impossible to have people walk around the apartment and not wake up the person sleeping in the futon. This really was the only down side.
Larry Morris couldn’t have been nicer. He was very accommodating and we enjoyed meeting him.
I’d have no hesitation in using New York Stay again in the future.
Jane WinzerSt Kilda West, Australia
Stayed at BIG Downtown Painters Loft from the 20th of March till the 1st of April 2012
We had a great time in NYC.
The accommodation was fine and met our needs. The only difficulty we had was reaching the bed in the loft area. The ladder steps were difficult to negotiate for an old girl like me! A younger person would probably not have a problem with this but it may be something to consider for future guests.
Linda KennedyGlasgow, United Kingdom
Stayed at NY Escape Greenwich 14th Street from the 29th of March till the 1st of April 2012
Sorry, I have to disapoint you, but we did not find anything wrong with the accommodation. The location was excellent, apartment clean. I cannot find any suggestion for an improvement. Most likely we will be back in N.Y. next year and we will connect with you to rent the same space.
My wife was commenting (as she always does) that she would like to have to single sheets on the double bed, but she is a bot of obssesive this way.
Thank you for alowing us to stay in this apartament and we will share your addresss with our friends.
Stayed at Manhattan Center Deluxe from the 26th till the 31st of March 2012
I am back at work in Melbourne, Australia and already missing New York!
Overall the experience was positive, but there is some constructive criticism which will make the services provided better for other travellers.
I have had a very enjoyable stay in New York and the apartment has been ideal, both in terms of its facilities and location.
Stayed at Chez Two Bedroom Corner from the 18th till the 29th of March 2012
Melissa - It was an absolute delight right in the middle of everything. Larry was awesome and was there exactly when he said. Thank you so much for your recommendation! Felt very secure and was walking distance to everything.
We will never say in a hotel again in New York. Now I need to check out what else worldescape has.
Stayed at BIG Downtown Painters Loft from 15th till the 19th of March 2012
Thank you for the nice stay in your apartments.
We did appreciate the fact that we could leave the key in the apartment at our departure.
It did save us a trip on the morning of our departure.
The apartment was very well situated and we loved the fact that we can cross the street to pick up some groceries.
The building was nice and quiet and comfortable. We felt safe at all times.
The only small recommendation I would give is to perhaps provide dish soap and upgrade the bed sheets.
The other inconvenience was the smell of cigarette smoke every evening and during the night. Since we are not smokers the smell was quite overwhelming.
We will definitely book an apartment again on our next visit to New York.
Stayed at Midtown Central Park Suite B from the 11th till 15th of March 2012
The appart was absolutely great, clean, perfect and we enjoyed it. Good quality/price
The entry of the building is another story! But you already know, I imagine. It smells bad and it is really dirty!
When I told my brother who lives in NY, he told me : This is NY, it is funky!
We enjoyed our stay. Thanks.
Stayed at Lower East Side Suite B from the 2nd till the 4th of March 2012
Thanks a lot for taking care.
Stayed at New York Vacation apartment from the 12th of February till the 1st of March 2012
The apartment was in good condition and clean. We had two comments, first, the heater does not work properly..it was freezing inside!, second the buidling is in pretty bad condition, the steps are uneven and dangerous and the smell coming from the other units and sorroundings was unbereable.
Washington DC, United States
Stayed at Lower East Side Suite B from the 24th till the 27th of February 2012
Thanks for your email, we had another great visit to NY. The apartment was so cute & really cozy. We loved exploring the village & surrounds. Nancy's team were really helpful in getting us settled, so thank you. We were sad to leave! We would stay there again in a new york minute & will of course recommend yr website to our friends & family.
Many thanks for all yr emails along the way to ensure our accom booking ran smoothly. Your services incl the owner's staff exceeded our expectations.
Stayed at CHRISTOPHER STREET 1 bed /1 bath from the 18th till the 23rd of February 2012
Thank you very much for all your support! the apartment was great and our trip was perfect!
Stayed at Manhattan East 39th Street - Two Bedroom Apartments from the 16th till the 20th of February 2012
Just to say you have won my ‘go the extra mile award’. You could not have been more helpful and to stay late - with your children waiting on a Friday night. Was way more than one might expect. I will certainly tell my friends about your website and thanks to you I get to meet my American partner in New York for Valentine’s Day!!! And to stay in 2 lovely apartments.
had a last minute booking and
Thanks a lot for your outstanding support. We are so grateful. We just moved to a studio next to our room and it finally went very smooth.
Lukas (cat) is just checking out his new environment ;)
We would like to give NewYork stay a reference. We would also like to mention you outstanding service to your supervisor.
Thank you very much for your help in giving us a super holiday and a great great experience.
In this respect, we will like to highlight the following:
Your communication with us and always proactive followup. Gave us security and most of all joy and positive feelings
The apartment was like the description
We were taken care when arriving, even though our plane and we where late
The cleaning standard was not good (and we are not fussy)
All in all - we are ready to count on your service again next time (and may it be soon)
All the best,
Katinka (16½ years old), Johan and Lene Bak
Stayed at Tompkins Park 2 BR from the 11th till the 17th of February 2012
Overall, everything went fine.
Buenos Aires, Argentina
Stayed at Manhattan Park Avenue Studio Apartments from the 10th till the 15th of February 2012
New York Stay Team
Thanks for the email. We were very pleased with the apartment and its location.
No real problems – could do with some heavier curtains in the bedroom to block out light.
Overall a good experience
Stayed at East Broadway Suite from the 2nd till the 7th of February 2012
Thanks a lot for your support. Taking into account your fine service, you should make the deal... (or at least get some extra bonus from the owner..).
Inquired and booked Carriage house last February 3rd, 2012
Just some feedback to the team at NY Stay.
Stayed at Manhattan Park Avenue One Bedroom Apartments from the 28th of January till the 13th of February 2012
Before the next guest comes in, perhaps you should obtain the instructions for the washing machine as we could not get it to complete a full cycle. Try as I might it would not tumble dry so I had to have an outside laundry do our laundry
The hot water is slow but I guess that is not fixable without major “vascular surgery” on the plumbing system. Therefore it would be good to have in your instructions a warning that it takes time which would avoid some frustration and an unnecessary calls to yourself.
Similarly the internet instructions could add a warning of periodic outages from Time Warner.
We enjoyed our stay enormously and will be back soon
Thank you for all your assistance
Stayed at Park Avenue Penthouse 2 bedrooms 2 bath from the 28th of January till the 12th of February 2012
Thank you so much for all your assistance throughout the booking phase.
We had a great time and it was a very nice, clean apartment, just as advertised and I expected. The neighborhood is great, and all of the equipment that I used were working fine, with the exception of the no sound issue in the television in the first two days but then the doorman fixed it and it worked just fine from then on.
Thank you again for everything, and please thank Matthew for me.
Stayed at Manhattan Park Avenue, East 32nd, Two Bedroom from the 27th January till the 2nd of February 2012
Hello New York Stay
I’m keen to provide you with feedback on our stay and the accommodation. Firstly let me say that I found your service and communication to be excellent and we felt well informed and comfortable about booking the apartment through you. Communication was very important to us as we reside in Australia and making bookings through the internet when we do not know who we are dealing with can be risky.
In regards to the apartment we were very disappointed overall with the standard of the accommodation. The location was excellent but our general feeling was that a small investment would go a long way to bringing the apartment up to scratch. The biggest issue for us was that both of the beds (mattresses) are in urgent need of replacement. The mattresses are very worn and most uncomfortable, as are the pillows which are very thin. It became such an issue that we sought alternative sleeping arrangements for the last 3 nights as we could no longer sleep in a bed with springs poking into us.
The other matters that need addressing in the apartment are the following:
The microwave oven does not work,
Only 2 of the 4 burners on the stove are working
The curtains in the bedroom are sheer allowing daylight to come through in the early hours of the morning
The general cleanliness of the apartment was marginally acceptable – not sure when the floors were last mopped??
We are not the type of people that complain about these sorts of matters and accept and understand that it can be uncomfortable to sleep in beds that you are not used to. However in this case it really is a matter of the mattresses and pillows requiring replacement. We spent 5 weeks in the US and these were the only beds that we had issues with.
As is my practise when I travel, I will be leaving feedback on Trip Advisor about my experiences with your company and also the apartment.
Stayed at Panorama View Deluxe from the 18th till the 24th of January 2012
Thanks for your feedback, good or bad we welcome it all.
Sorry to read the apartment you booked was not up to standard.
On receipt of your mail we disabled the unit as well as the other one the owner has in that building.
We have advised the owner of your comments.
We like all our clients to be happy during their stay and expect them to contact us (New York Stay, the company they booked with) if they have problems with the accommodation they booked.
We always have spare places available in case of emergency to move guests too.
If you had contacted our office, we could have moved you to a replacement apartment within a short time.
Our live chat is available 18 hours a a day to help with any guest problems.
We have added your comments to our testimonials page
The payment you made to New York Stay ($88.50) has been credited to your account and can be used against a future stay with New York Stay or any city operated by WorldEscape group.
Any questions do not hesitate
NewYorkStay Office Manager
Thanks so much for our wonderful stay in NYC. We absolutely loved our stay in your apartment - we loved the apt and the area too. We loved everything - the only tiny thing we had to deal with was the two toilets got blocked but we easily fixed them with the 'plumber's friend'. Apart from that, everything was just perfect and we had excellent service especially appreciated Celeste's (I hope that's her name) fabulous assistance with the delivery of our lost luggage en route from London!
Jane Gleeson White
Stayed at Tompkins Park 2 BR from the 5th till the 12th of January 2012
We had a great time in NYC and really enjoyed staying in Murray Hill. The apartment was fine for our purposes.
Many thanks for all the assistance in locating the apartment, your service was fantastic. Noboru and his staff were also a pleasure to deal with on settling all the final details.
Stayed at Murray Land DR21 from the 31st of December 2011 till the 11th of January 2012
Our experience with New York Stay was great & very professional!!
The apartment we booked was in a great location & close to various subway routes.
Overall, we considered the apartment clean & comfortable. Our only comments would be:
- we were surprised that there was no tea/coffee in the apartment nor any welcome booklet/information pack to explain how to use appliances in the apartment or the local area. We have had such things in previous self-service apartments we have stayed in
- it was a little unnerving to have the concierge come to our door one night (1/1) at 11.30pm to say he had been advised we were to vacate the apartment immediately. Upon showing him our Booking confirmation he was satisfied we could stay
- we had a constant problem with the toilet & whilst concierge would attend promptly the problem was never fixed permanently. The problem was it had insufficient vacuum & would get blocked easily and constantly ran water into the bowl. To the point where we were told not to flush toilet paper but to put it in the bin & we took it upon ourselves to use the basement toilet towards the end of our stay
We are comfortable with you providing the above comments to the owner. However, we would definitely consider recommending New York Stay to other travelers & would consider the apartment again.
Stayed at Manhattan Park Avenue Studio Apartments from the 28th of December till the 6th of January 2012
I did fill out the questionairre and promptly packed it with all our documents and brought it home?! Blonde moment. Sorry.
We were very happy with the apartment and the area that it was situated in. We had some lovely places to eat right on our doorstep. We even caught the underground, sorry subway back to JFK and use the air train for a view of Queens that we wouldn't see otherwise. Excellant and cheaper than a cab.
Wales, United Kingdom
Stayed at MOMA Suite A from the 26th of December 2011 till the 2nd of January 2012
We had an amazing two weeks in NY.
Stayed at Luxurious Full-Floor SoHo Loft from the 24th of December till the 3rd of January 2012
Melissa, Can I just say yourself and Chandra have been an absolute joy and pleasure to deal with. You made our holiday planning so quick and easy and the customer service was fast and friendly. You both went above and beyond to help with any and all requests and we really appreciate it. Let Chandra know we did some of the stuff on her list and really enjoyed each of them.
Stayed at Carmine Village 3 BR from the 24th till the 31st of December 2011
Thanks for your email and I have now returned home so have some time to follow up on emails since leaving New York. The loft apartment was great – excellent location and the size was fabulous..there was certainly no shortage of space. The birthday celebrations and trip in general was fantastic- not long enough but there is never enough time for New York ( unless you live there I guess) .Larry was very welcoming and provided some excellent local tips on places to go and things to do, as did you. Overall the service provided was great and it’s always comforting to know that what is placed on a website is the same in reality ..always a concern when booking accommodation online. I would certainly recommend your site to others visiting New York and will certainly use it again when I next visit.
Stayed at Giant Downtown Loft at Junction of SoHo, NoLita, Lower East Side from the 20th till the 29th of December 2011
My family and I had a fabulous 3 week stay in your apartment. The position was perfect and the apartment had all the amenities we needed.
If you are happy to receive constructive criticism, some things we noticed on arrival late at night were that there was no "welcome pack"of information, and no phone numbers for the doorman etc. We had no idea what password to use to access the wireless Internet or what the phone number for the apartment was until we asked the doorman the next morning. Four of the globes were blown in the lamps, including the bedside lamps, which was rather annoying. The next day we discovered the oven didn't work, which we didn't report as we didn't need to use it. The heating was on full blast on the first night although turned off - we reported it to the concierge the next day, and a technician came within 24 hours to fix it which was great.
These are all small things which we thought you would appreciate hearing about. Overall we were very happy with the apartment and would use NewYorkStay again. We would also like to say the concierge was very helpful when we needed assistance with any of the above issues and in providing directions to local amenities.
Stayed at Manhattan Park Avenue, East 32nd, Two Bedroom from the 18th of December 2011 till the 7th of January 2012
We had a great time in NYC and our accommodation was perfect. The size of the apartment was great for the five of us and everything was clean and ready for us. The location was fabulous as we enjoyed walking to most destinations.
We would stay there again if the opportunity arose.
Great service as well.
Stayed at Empire state manor from the 17th till the 23rd of December 2011
It was a fantastic loft. It lies in the center of Soho nearby the metro.
Larry was very friendly and helpful. All went off smoothly. The equipment of the loft is very good, I can really recommend this apartment . I'm sure we'll come back!
Stayed at Luxurious Full-Floor SoHo Loft from the 15th till the 19th of December 2011
We had a great time in New York. It was short but great. The apartment was fantastic. Everything we needed was there and the location was perfect…. Thanks a lot for all the help. Next time, we will take the same one J Have a great day, Tamara
Stayed at Rockefeller Center Suite from the 10th till the 14th December 2011
The unit is very good.
No complaint at all.
By the way, appreciate your help to update my apartment hotel membership
Ho Chi Minh, Vietnam
Stayed at AH Avenue of Americans Apartments Manhattan from the 9th till the 14th of December 2011
I was so happy with my stay in the apartment. The location was amazing, and the apartment was just as advertised in the photos. I felt like I was really living in my little Greenwich village apartment! Larry (the owner) made things really easy, and gave me some great advice on what to around the area. He contacted me on the day as well just to confirm our times, and i was so happy with that. Please let him know that I loved it, and thanks so much for a fantastic stay. Thanks, Michelle
Stayed at West Village Perry Street from the 8th till 12th December 2011
BONZER & GROUSE
give us a break!!
Last time I heard those words was the movie "the adventures of Barry MacKenzie" circa 1977
Thanks for "having a crack at" ( Aussie for pulling some strings) seeking the 6 day booking on our number one choice
Deb thinks the 2 of you must be soul mates as you are "talking her language"
We are actually staying overnight at Woodbury Common as Deb thinks she needs 2 days there (gulp)!
You should seriously consider a stint "down under" there are few who have your attitude towards clients/guests so you would do very well,
If you ever think of moving to Australia, and think finance might be a nice career change, we would love to chat with you. Your service levels are sensational!!!
Stayed at CORNELIA STREET from the 5th till the 11th of December 2011
Everything was great except you need more than 2 pillows on each bed for those who are used to sleeping with more than 1.
Stayed at Chez Three Bedroom Standard from the 6th till the 10th of December 2011
The apartment was fantastic: Location ideal for shops and subway, large bathrooms with amazing shower, spacious open living space, well equipped kitchen, secure, clean and tidy and lift straight into apartment.
Only negatives would be the fact there was only one real bedroom so not a lot of privacy and anyone snoring could be heard by all! Heating hard to control.
Would definitely use it again if returning to New York.
Penicuik, United Kingdom
Stayed at Luxurious Full-Floor SoHo Loft from the 3rd till the 7th of December 2011
Hi Melissa, There is just one thing I'd like to mention about our stay. We booked a late check out. We went out that morning & arrived back to the apartment around 1pm. The cleaning lady had been in which is fine, however the door was left open and the main door was also open. We had done alot of shopping & anyone could have walked in & taken anything. Apart from this we were very happy with the apartment itself. (This guest's concerns has been forwarded to the owner to make sure that the cleaning lady will be more cautious next time)
Stayed at Midtown East Suite B from the 2nd till the 5th of December 2011
Hi Melissa, We really enjoyed staying at the apt and would highly recommend your service to others. Had we known how good the apartment was, we would have been more disappointed than we were. We do fully understand that things go wrong and were delighted that someone had sorted out a solution for us before we arrived. (on the day of their arrival the unit had window break and there was glass which shattered into the apartment. While some of the glass has been cleaned up, there is a major liability issue with the window and therefore, we are not premitted to place tenants into the unit until it is 100 percent fixed)
Beckenham, United Kingdom
Stayed in a hotel near the property for 2 nights and transfered to Manhattan Park Avenue, East 32nd, Two Bedroom Apartments once the apartment was fully fixed from the 24th till the 28th of November 2011
Our stay at the apartment in Brooklyn was great. My family had a whale of a time, indeed. We will be making a booking shortly in future, thanks to the convenient location of the place. we will also be recommending it to friends.
Stayed at Chez Two Bedroom Corner from the 23rd till the 27th November 2011
Stayed at Giant Downtown Loft at Junction of SoHo, NoLita, from the 20th till the 30th of November 2011
The apartment was really tiny but clean and centrally situated. The photographs were a little deceptive and we probably would not have chosen it if we had seen the apartment physically. The location was also extremely noisy and the beds very uncomfortable.
Paarl, South Africa
Stayed at Midtown Central Park Suite C from the 20th till the 25th of November, 2011
The temp in the apt was a bit low at arrival, but we managed to increase it. However, it took some time. Due to noice from shoes we had to use slippers to avoid disturbance for those in the apt below. Not a problem, but how are the slippers cleaned from time to time? From the photos the apt seems to very nice, maybe too nice! In a way we had a good time i NY and we all agreed that the apt bcome better and better and we had enough space... Maybe the reason was that we appreciated Little Italy and the apt was few step away. All in all satisfactorily! Larry was very nice and gave us service we appreciated, no doubt about that. Pls, tell Larry to buy som slippers that fit size 9 as well :-). We had a nice stay!
Stayed at BIG Downtown Painters Loft from the 18th till the 22nd of November, 2011
The apt is okish. I have two small girls who are 5 and 6 years old. They managed to sleep on the couch, but 2 normal adults would not fit.
London, United Kingdom
Stayed at Heart of East Village Suite B from the 17th till the 21st of November, 2011
Hi there,Back in Sweden again! We had a great week in NYC, and we enjoyed the apartment. It was noisy, but nothing we hadn't realized before, looking at google maps. The location was great, close to the subway, one stop from LES and right on Bedford Ave.
Västra Frölunda, Sweden
Stayed at Chez Three Bedroom Standard from the 29th of October till the 5th of November 2011
Great Customer Service. Thanks Robert & Melissa … you offer really a great service & extremely good client communication. I am in contact with a lot of agents, you are really outstanding. Let me know if you need a client reference … happy to provide a quote - even if we have no luck due to our extremely last minute request :-) Alternative … if the manhattan app has been taken, you offer another apartment for a month … any alternative options for us. Thanks Silke
Stayed at Manhattan Park Avenue Studio Apartments from the 6th till the 21st October 2011
Hi there We had a great time and the accommodation was ideal. Unfortunately the third person pulled out at the last minute, making it slightly more expensive for us...but these things happen.
p.s - We are looking for an apartment for 4 people for the 5th November 2010 (Next year) for a week. Can you recommend an apartment that would be relatively cheap? Cheers
1. Both the building and rooms are very old and worn down, the second / smallest "room" has no AC (or even a - decent - fan) and I got stuck in this room by the door knob refusing to open the door when we tried to close the door at night, preparing to go to sleep; we had to screw off the door knob to be freed from our room and even that took us almost an half an hour.
Despite all of this, Marina was very helpful and polite throughout all of this, when I did get a hold of her, so nothing negative as such against Marina. As I told Marina therefore, I'll be back to NYC simply because I love this town and then gladly make use of your facilities, this time however knowing upfront what to REALLY expect (being a very basic room, in a old worn building, where doors fall apart and NOT SUITED FOR THE ELDERLY), but realizing now that you apparently get what you pay for and that pictures on websites not always depict the reality.
One positive note: I loved the internet connection and speed.
NewYorkStay's actions: Moma Suite E was disabled on our website until it was revisited by our inspection team last July 20, 2011, few days after we received the complaints. We do not like to have unhappy guests, we pride ourselves on the service we offer and bend over backwards to help in anyway we can. The owner has undergone some repairs on the property and it was relisted last August 1, making sure that the descriptions and photos are clear and vivid enough for our prospect guests.
Greetings Chandra Thank you for your help today with our accommodation in New York and thank you for crediting our deposit so quickly. It was a pleasure to deal with someone so ethical and honest and we wouldn’t have any hesitation in either using your services or recommending you to our friends.
To whom it may concern,
My employer took a few of us along with one of his best clients to NYC for a week of play and the Belmont Stakes. We decided to take this trip very last minute and used your service to book our accommodations.
Chandra was our agent. I can not begin to say enough good things about Chandra. She embodies the true definition of customer service and satisfaction, which is hard to find these days.
We found we had a few unexpected issues that required us to find alternate lodging for our client. Chandra was able to switch one of our apartments to one that fit our clients needs. She did this seamlessly, without complaint, and with great attention to detail and our concerns.
Chandra's care and attention to us far exceeds any of the other booking agents we have used in the past. Chandra went above and beyond the call of duty, to the extent that she even sent me a text with a list of services within walking distance of the new apartment I had inquired about. Anyone would be lucky to have Chandra in their employment.
I will be sure to recommend your company to anyone traveling to NYC.
Morning Chandra, I just wanted to pass on my thanks for the excellent support and advice on my visit to NYC. Unfortunately my wife and I have to leave today. Staying at 203East 13th Street was brilliant and so close to everything we needed. It was a breeze on the subway at Union Square and my wife loves the DWS shop. Thanks again. Wayne Johnston
Hi my name is Deirdre Mulchinock.Me and my friend really enjoyed our stay in your apartments and in new York.It was so central to everything and the staff were very nice. Anthony was very helpful to us on our last day. He got us our lift back to the airport in a limo which we loved.I hope to return soon and I would stay in your apartments again. Thanking you Dee
Website: http://www.newyorkstay.com/apartments/ Property Id: 190 Property Name: Times Square 3 Bedroom Luxury Duplex Full Name: Jainesh Patel Comments: Hi Chandra We are just leaving this property, we had a great time thank you so much. Sorry I didn\'t get a chance to call you or meet up, we ended up being so busy and I was so tired every night. Feet were gone from all the walking. I left on the table some NZ chocs, biscuits etc for you. Please call JIN up and remind him to give it to you. Thank you, Jainesh Patel
Hello Chandra / New York Stay Thank you for your work on providing me an apartment for this week. Greatly appreciated. From: Richard Shirley Date: August 20, 2010 7:49:56 PM Subject: Midtown East 1 Bedroom #DR08
Hi Dev / New York Stay
Dear Miguel and New York Stay Thanks again for the great opportunity we had to rent your apartment in NYC for our trip. The great location, well furnished and beautiful apartment was perfect for us. Thanks again, and if there is any comments/questions from other guests, you know my email. Simon
Two-level townhouse in gated community. Suited our family of 3 adults. Two-way bathroom upstairs with 2 bedrooms and another toilet and vanity downstairs with living area and kitchen. Clean and well appointed.
Pay laundry in basement of main apartment building around the corner which we used quite often during our 2-week stay. Take old $5 notes for machine as it doesn't take new ones. Because we stayed this length of time, we found having these extra facilities rather than a hotel room to be invaluable.
This area great for shopping; close to Bleeker St and walk to Soho. Owners were professional and efficient in their dealings with us. Would recommend this property.
Me, and my five woman friends, can't come up with words to describe this weekend. Outstanding would be the first. Spectacular might come next!! Great location - the best. We would like to book the first weekend in November next year again.Is that possible? Awesome' details... and view ... and restaurants!
Hello all at NYS, I just wanted to tell you how much we LOVED the suite!!! The decorations, the space, the location, everything!!!!!!
We have decided to return every year to the same location. Thank you for everything and extra thanks to Chandra
Thank you for providing us such kind and attentive service throughout our stay. We have had a wonderful time in NYC and would definitely recommence New York Stay to prospective visitors. (Already we are aware of at least two couples who are planning trips to NYC in 2010 and are awaiting feedback re our accommodation).
We hope you too had a very happy Christmas and best wishes for 2010.
Thanks we had a fab time and will definitely stay again. The apt was perfect for our needs and in a great location for this trip. We come to NYC quite regularly as my husbands head office is located here so will surely be in touch again soon. We will leave keys with the folder on the counter top in the kitchen. Thanks again Nicola
I just wanted to let you know we had a fantastic stay at the apt. on Horatio street, it was exactly what we had in mind. We will definitely be using you guys in the future. Thanks.
Hello, I stayed in the Cornelia Street condo last weekend and just wanted to let you know how wonderful it was. What a magnificent location! The building felt safe and secure and the condo was clean and nicely updated. Our whole group was very impressed and we are looking forward to staying there again in the future. Thanks! Emily Rosumny
"We stayed in this apartment in December it was in a fabulous location, close to Bleeker Street shops and restaurants, and less than 5 minutes walk to 2 different subway stations.
The property was very clean and well maintained, the owners were helpful and answered emails promptly. The apartment was smallish but comfortable for 5 adults (1 slept on air mattress), the outdoor deck was great and would be good in the warmer weather - it snowed while we were there!.
The photos and description on the site are accurate. Great atmosphere in the West Village, excellent bakery and a cheese shop over the road, lots of places to eat for cheap meals, try Caliente Cab for Mexican or for a great pizza John's Pizza on Bleeker Street. I would recommend this apartment to friends and relatives." Thanks
The apartment on 202 East 13th was perfect. Clean, secure and centrally located! The fabulous queen bed and all the wonderful linens made it feel like home. Thanks for all that you did to make our visit to NYC a great one! We especially appreciated the extra blanket and extra late check out. We will definitely recommend you to our friends!
Hello New York Stay
I stayed with 3 friends in one of your appartments in NYC (the one wich is close to the WTC site).
We wanted to leave recommandation on your internetsite but we don't find the place where it is possible :
We had a great time in the appartment. Everything was very clean, in the center of manhattan, close to the subway, not too noisy and not too expensive.
The (polish ?) guy who took care of the flats was very nice and was really helpful more than one time.
We stayed in one apartment close to the WTC site. We were 4 and took two rooms. There were other rooms in the flat but fully enough bathrooms for everyone!
It was nice to have a kitchen with a fridge and a microwave.
We had a great time in the appartment. Everything was very clean, in the center of manhattan, close to the subway, not too noisy and not too expensive.
Good and Bad at the MOMA Suite C, April 14-19
Thanks for all your assistance in organising my accommodation whilst in New York. I had some feedback about the apartment which I thought I might pass on.
The apartment was clean, in a good location and easy to find which was great, but it also had some negative points. It was incredibly noisy.
Every time someone went in or out we could here every movement as we were right next to the front door which banged shut each time. We could clearly hear people's conversations as they moved up the hallway as well.
We were also concerned as the lock on the door to the apartment was quite flimsy so we felt like we had to lock our luggage up each time we left the apartment. We had no control over heating in the apartment.
Sometimes the pipes were hot and sometimes they weren't (we weren't even sure if this was meant to act as the heating for the apartment).
This was a bit frustrating when we got drenched in a rain storm and we didn't have anyway of turning the heating on.
We were also very concerned one night when the people in the apartment directly across from us were yelling and screaming in the hallway and out the front of the apartment for nearly an hour.
I realise that neither you not the apartment owner has any control over this particular situation, but it added to our dissatisfaction with the apartment.
Unfortunately I felt like we spent a lot of money on an apartment that was disappointing for the reasons listed above.
I just wanted to let you know as I'm sure you do not wish to book people into accommodation that they won't be happy with.
I also want to say that there was no problem with your booking company or the people who owned the apartment. Both you and they were friendly and helpful.
Stayed at MOMA Suite C, April 14-19
Dear New York Stay,
We have just returned from a weeks holiday in New York (4th – 11th December) and stayed at Jon Berry’s Apartment on 455 W. 34h Street (id 20) http://www.newyorkstay.com/apartments/budget-newyork-rental/20.html
I have Thanked Jon personally and wanted you to be made aware of how happy me and my family were with facilities, it was just what we wanted and was exactly as described and its location made travelling around New York very easy. (2 blocks from the ‘E’ line and Macy’s)
Jon was very helpful and informative giving us useful tips and always being available if required (which thankfully he wasn’t)
We had a very relaxing and pleasant stay in New York and for future visits will make use of your excellent service it was re-assuring to know support was available if required from both the Apartment owner and yourselves.
Once again Many Thanks to all your staff.
May I wish you all a very Merry Christmas from the Costa Family (from England)
Larry Costa December 11th 2009
However, when we arrived at the address given to us, we were met outside the building & shown DOWN some steps to a semi-basement flat which was not the one I had booked (see link below)
the description on your website & which I paid a deposit on read as follows:
Address: 22nd street between 7th and 8th Avenues, One bedroom on twenty second Street-1 Bedroom in 22nd street 7th and 8th Avenues, Chelsea Wonderful Chelsea one bedroom apartment fully furnished 4 people maximum 1 bedrooms 2 beds (, 1 doubles beds, 1 sofa beds) 1 bathroom 1st floor location 22nd street 7th and 8th Avenues, Chelsea Total price = 260.00 USD (see details)
short introduction Located on the first floor (US) up a few steps from the street, is a studio/one bedroom with loft. (A separate bedroom is off a large kitchen/living space,which has an additional loft sleeping area.)
Although located near "the action" in Chelsea, this apartment is away from the street in the back of the building, with two tall windows in the bedroom.
Great for a solo traveler or couple. Loft sleeps two more via ladder access (not for young children or the unwilling.)
Ground floor with separate entrance. neighbourhood and location On 22nd Street between 7th and 8th Avenues, close to clubs and restaurants, convenient to the Chelsea art galleries, tons of shopping shopping and transportation hubs. Chelsea side streets tend to be as quiet as the avenues are busy.
I told the gentleman who met us on our arrival with the keys that this was not the apartment I had booked, but he looked surprised & said that it was nothing to do with him & that this was the apartment he was told we had booked.
I pointed out that it should be upstairs & have a loft above & two windows in the bedroom at the rear of the property, whereas the one we were shown into had a bedroom down some steps straight off the road with one small front-facing window which could not be opened.
He then told us that our description was of a different, superior apartment in the same building which was already occupied.
Obviously at this point we had no option but to take the apartment we were shown, but I must admit that it was very disappointing to arrive in New York late at night & exhausted after our long journey from the UK, only to find the apartment was not what we were expecting!
I do hope that you can provide some explanation for this change of accommodation as it does state in your 'Confirmation of the booking' that guests would be given plenty of notice should a change to their accommodation be necessary:
'On occasion, it may become necessary to transfer bookings to a different apartment of ours. These transfers are always made with your preferences in mind and into an apartment matching quality and size of the original, or offer you A discount for a smaller apartment.
We reserve the right to make these changes and will inform you via email with an updated confirmation'
I look forward to hearing from you again shortly.